banbet Privacy Policy

banbet ("we", "us", "our", "the Company") operates the online betting and casino platform accessible at banbet.onl (the "Platform"). This Privacy Policy describes how banbet collects, processes, stores, shares, and protects the personal data of all individuals who visit, register on, or otherwise interact with the Platform ("you", "your", "the Player").

This Policy should be read alongside the banbet Terms and Conditions, which are incorporated by reference. By creating a player account, depositing funds, placing a wager, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

If you do not agree with the terms of this Privacy Policy, you must not use the Platform. For questions about this Policy or how your data is handled, please contact us at [email protected]. Our support team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).

banbet is committed to maintaining the highest standards of data protection. All personal data processed by banbet is treated with strict confidentiality and handled exclusively in accordance with this Policy and applicable data protection principles.

banbet collects personal data through several channels: directly from you when you register or use the Platform, automatically when you interact with the Platform via your device, and in limited circumstances from third-party sources such as payment processors or identity verification providers.

The categories of personal data we collect include:

• Identity data: Full legal name, date of birth, gender, nationality, and government-issued identification number (e.g., National Identity Card number or passport number) collected during registration and KYC verification.
• Contact data: Mobile phone number, email address, and residential address in Bangladesh (city, district, division).
• Financial data: Mobile wallet account identifiers (bKash, Nagad, Rocket, Upay account numbers), bank account details where applicable, transaction history, deposit amounts, withdrawal amounts, and account balances. Full payment credentials are never stored on banbet servers.
• Account data: Username, encrypted password hash, account registration date, login history, device fingerprint associated with account access, and responsible gaming preferences such as deposit limits and self-exclusion status.
• Gameplay data: Betting history, game session logs, wager amounts, outcomes, bonus usage records, and game preferences across all banbet products including cricket betting, live casino, slots, Lucky Piggy, and Pool Rummy.
• Technical data: IP address, device type and model, operating system, browser type and version, screen resolution, time zone setting (Bangladesh Standard Time), referral URL, and session duration and clickstream data collected automatically via server logs and cookies.
• Communications data: Records of your correspondence with banbet support, including email content, chat transcripts, and any attachments you submit in connection with a support request or complaint.

We do not knowingly collect personal data from individuals under the age of 21. If we discover that a player account has been created by a person under 21, we will close the account and delete the associated data in accordance with our data retention schedule.

banbet processes your personal data only where we have a lawful basis to do so. The primary purposes for which we use your data are as follows:

• Account management: To create, maintain, and administer your player account, including processing registration, verifying your identity through KYC procedures, and managing your account settings and preferences.
• Service delivery: To provide access to all banbet Platform services including cricket betting, live casino games, slots, Lucky Piggy, Pool Rummy, and any other products offered from time to time.
• Payment processing: To process deposits and withdrawals via your nominated payment method (bKash, Nagad, Rocket, Upay, or bank transfer), verify transaction authenticity, and maintain accurate financial records.
• Legal compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, including Know Your Customer (KYC) verification, transaction monitoring, and reporting obligations to relevant authorities where required by law.
• Fraud prevention and security: To detect and prevent fraudulent activity, account takeovers, bonus abuse, collusion, and other forms of misconduct on the Platform. Technical data and gameplay patterns are analysed for anomalies that may indicate misuse.
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling, administer responsible gaming tools such as deposit limits and self-exclusion, and comply with our duty of care obligations toward players.
• Customer support: To respond to your enquiries, resolve complaints, investigate disputes, and provide technical assistance in relation to your account or any banbet product.
• Platform improvement: To analyse aggregate, anonymised usage data in order to improve Platform performance, user experience, game selection, and service reliability. This analysis does not identify individual players.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw your marketing consent at any time by contacting [email protected].

banbet does not use automated decision-making processes that produce legal or similarly significant effects on players without human review, except where required by law (for example, in certain fraud detection scenarios). In such cases, you have the right to request human review of any automated decision.

banbet uses cookies and similar tracking technologies (collectively "Cookies") to operate and improve the Platform, remember your preferences, and analyse usage patterns. A cookie is a small text file placed on your device when you visit the Platform. Cookies do not contain executable code and cannot access other files on your device.

The types of Cookies used by banbet are:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that maintain your logged-in state, security tokens, and load-balancing cookies. These cannot be disabled without impairing core Platform functionality.
• Functional cookies: Used to remember your account preferences such as language settings, display preferences, and responsible gaming reminder configurations. Disabling these will not prevent you from using the Platform but may reduce convenience.
• Analytics cookies: Used to collect anonymised data about how players navigate the Platform, which pages are most frequently visited, and where technical errors occur. This data is used exclusively for internal Platform improvement and is not shared with third-party analytics platforms.
• Session security cookies: Short-lived cookies that verify each request during an active session originates from a legitimate authenticated user, protecting your account against cross-site request forgery (CSRF) attacks.

You may control Cookie preferences through your device browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using the Platform. For mobile app users, equivalent device identifiers (such as advertising IDs) may be used in place of browser cookies, subject to your device privacy settings.

banbet does not sell your personal data to any third party. We share your data only in the following limited and controlled circumstances:

• Payment service providers: We share the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, and participating Bangladeshi banks (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) solely to process deposits and withdrawals. These providers act as data processors under contractual data protection obligations.
• Identity verification partners: Where required for KYC compliance, we may share identity documents with third-party verification service providers. These providers are contractually bound to process your data solely for the purpose of identity verification and to maintain equivalent data security standards.
• Game technology providers: Gameplay data is shared with game studio providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to the extent necessary to deliver their games and resolve disputes. These providers operate under their own data protection policies and are contractually prohibited from using player data for purposes beyond game delivery.
• Legal and regulatory authorities: banbet may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other governmental bodies where required by applicable law, court order, or where necessary to prevent fraud or protect the safety of players or the public. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of the banbet business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and any change in the applicable Privacy Policy.

All third parties with whom banbet shares personal data are required to maintain the confidentiality of that data and to process it only for the purposes for which it was disclosed. banbet does not permit its data processors to sub-process personal data without prior written authorisation.

banbet retains personal data only for as long as it is necessary for the purposes set out in this Privacy Policy, or as required by applicable legal, regulatory, or operational obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your active banbet account relationship and for a period of five (5) years following account closure.
• Financial transaction records: Retained for a minimum of seven (7) years following the date of the transaction, in accordance with standard financial record-keeping requirements.
• KYC and identity documents: Retained for five (5) years after the end of the player relationship, unless a longer retention period is required by applicable law.
• Customer support communications: Retained for three (3) years from the date of the most recent communication in a support thread, unless the communication relates to an unresolved dispute or legal matter.
• Technical and log data: Retained for a maximum of twelve (12) months from the date of collection, after which it is permanently deleted or irreversibly anonymised.

At the end of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an individual. Requests for early deletion are handled in accordance with the "Your Rights" section below.

As a banbet player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and respond fully within 30 calendar days.

• Right of access: You may request a copy of all personal data banbet holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by banbet. For basic profile data, you may update your information directly through your account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Please note that erasure may not be possible where banbet has overriding legal obligations to retain the data (for example, financial transaction records required for AML compliance).
• Right to restriction: You may request that banbet restrict processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to data portability: You may request a structured, machine-readable export of the personal data you have provided to banbet, to the extent technically feasible.
• Right to object: You may object to processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to other forms of processing where banbet relies on legitimate interests as its lawful basis.
• Right to withdraw consent: Where banbet processes your data on the basis of your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

banbet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and the banbet Platform is encrypted using TLS 1.2 or higher with 256-bit SSL certificates. This applies to all page loads, login requests, API calls, and payment processing flows.
• Encryption at rest: Sensitive personal data stored on banbet servers, including identity information and financial records, is encrypted at rest using AES-256 encryption.
• Password security: User passwords are never stored in plain text. Passwords are processed using a strong one-way hashing algorithm with per-user salt values. banbet support staff cannot see or retrieve your password.
• Access controls: Access to personal data within the banbet organisation is restricted on a strict need-to-know basis. All internal access to production data systems is logged and subject to periodic access reviews.
• Intrusion detection: The Platform is monitored continuously for suspicious activity, attempted breaches, and anomalous access patterns. Automated alerts trigger immediate investigation by the security team.
• PCI-DSS compliance: Payment processing infrastructure meets Payment Card Industry Data Security Standards. Full payment credentials (card numbers, mobile wallet PINs) are never transmitted to or stored on banbet servers.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, banbet will notify affected players without undue delay and take all reasonable steps to mitigate harm.

The banbet Platform integrates with third-party services including game studio platforms, payment gateways, and identity verification providers. When you interact with these services — for example, when you play a Pragmatic Play slot or complete a bKash deposit — some of your data may be processed by those providers in accordance with their own privacy policies.

banbet is not responsible for the privacy practices of third-party game providers or payment processors beyond our contractual data protection obligations. We encourage you to review the privacy policies of any third-party services you interact with in connection with your banbet account.

The banbet Platform does not contain links to third-party websites for advertising or affiliate purposes. Any external service integration on the Platform exists solely to deliver core Platform functionality (games, payments, identity verification) and is subject to data processing agreements with banbet.

The banbet Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory component of our registration and KYC process.

If banbet becomes aware that personal data has been collected from a player who is under 21 years of age, we will take immediate steps to close the relevant account, return any deposited funds to the verified payment method on file, and permanently delete all personal data associated with that account from our systems.

If you are a parent or guardian and have reason to believe that a minor in your care has created a banbet account, please contact us immediately at [email protected]. We will investigate and act promptly.

banbet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page;
• Send a notification to your registered email address summarising the key changes;
• Display a prominent notice on the Platform for a period of at least 14 days following the update.

Your continued use of the Platform after a Privacy Policy update constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you must cease using the Platform and contact [email protected] to arrange account closure and deletion of your personal data, subject to our legally mandated retention obligations.

We encourage all players to review this Privacy Policy periodically to stay informed about how banbet protects their information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way banbet processes your personal data, please contact us through the following channel:

• Email: [email protected]
• Subject line for data requests: "Data Rights Request" or "Privacy Enquiry"
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response time: Acknowledgement within 48 hours; full response within 30 calendar days
• Language: English

Please do not include your account password or full payment credentials in any email correspondence with banbet. Our team will verify your identity through secure account-based verification methods before processing any sensitive data request.